Frequently Asked Questions List

Prices dropped, what is the loan margin process?2022-03-14T06:12:00+00:00

Loan-to-value (LTV) calculation

Loan balance ($) ÷ loan amount ($) = LTV (%)

We will send you a warning email with 70% LTV.
Try to bring LTV closer to 50%.
If there is no response within 72 hours, the sale of the collateral assets will begin.
If the LTV exceeds 80%, some or all of the assets will be forcibly sold.
How to keep your Xexon account safe?2022-03-14T06:03:05+00:00

At Xexon, we have strict security policies in place to keep your cryptocurrency and your information safe. As a part of our security practices, we also ask our clients to take a series of precautions to ensure that no one else has access to their account.

Tips on Protecting Your Accounts, Information & Funds
To wrap up this article we’ve prepared some tips to help you keep your crypto secure:

Create a strong password: Use a password with at least 16 characters. Do not share it or use it for other accounts. Password managers can help you generate and store strong passwords. We recommend LastPass, but there are many alternatives.

Enable two-factor authentication (2FA): This is an added level of security that requires a unique code every time you log in to an account. The code is generated by your device and is required in addition to your username and password.

Protect your email: Keep your email address secure so that nobody can access your Xexon account through your email. Most email providers support 2FA.

Do NOT share personal information: Xexon employees will never ask you for your password or 2FA code, neither will they ask you to authorize transactions.

Check the URL: Before signing into Xexon or clicking an ad, make sure you are on Xexon .io. Scammers will often use similar URLs, so be sure to check carefully.

Check the email domain: Any communication from Xexon will come from an @Xexon .io address. If you have any doubts about the legitimacy of an email from Xexon , check with our support team.

Lock your account: If you suspect your account has been compromised, contact our support team immediately.

Xexon cannot be held responsible for a loss of funds if you fall prey to a scam as stated in our Wallet Terms & Conditions. Regardless we will do everything in our power to help prevent such situations and assist you in securing your account.

What is the minimum order size on the exchange?2024-04-04T03:28:24+00:00

BTC Minimum:0.001 BTC
USDT Minimum:20 USDT

Xexon Exchange services – supported pairs2024-04-04T03:29:44+00:00

Xexon supports BTC and USDT (ERC20, BEP20, TRC20).

What is Xexon?2022-03-14T06:03:34+00:00

Xexon is trying to create an environment where cryptocurrencies can be used conveniently. In our service, virtual currency can be used like cash, and it is also possible to make a loan with BTC as collateral.

Security and Insurance2022-03-14T06:03:41+00:00

Xexon has partnered with security leaders in the blockchain space, including BitGo, Shiftmarket and Fireblocks.

If you send cryptocurrency to the wrong address2022-03-14T06:03:59+00:00

Please contact [email protected] so we can help you as much as possible.

What is the withdrawal fee?2024-04-04T03:31:52+00:00

Withdrawal fee

BTC: 0.1% + 0.001 BTC
Minimum:0.0025 BTC

Minimum:70 USDT

Regarding cryptocurrencies that can be deposited2024-04-04T03:32:29+00:00

BTC and USDT(ERC20,BEP20,TRC20).

What is the minimum and maximum loan amount?2022-03-14T06:04:22+00:00

$ 500 or more and $ 10,000 or less.
Up to 50% of collateral BTC value.

In what crypto can I obtain a Xexon loan?2022-03-14T06:04:30+00:00

We accept only BTC as collateral and lend in USD

Will my credit score be affected if I apply for a loan?2022-03-14T06:04:37+00:00

No credit checks, no credit score impact

What should I do if my debit card is damaged or lost?2022-03-14T06:04:45+00:00

If your card is damaged or lost, please contact us. Request a reissue or suspension of your card.

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